Protecting Your Brand Through Smart Filtering
Brand reputation is everything, and co-marketing should enhance it rather than compromise it. Host Partners have multiple filtering tools available: category exclusions to block misaligned content, whitelists to prioritise trusted brands, blacklists to prevent competitor offers, and frequency caps to protect customer experience. Beyond initial setup, ongoing quality assurance—reviewing matched offers, monitoring customer feedback, and reporting issues—ensures continued brand protection.
In brief:
- Use category exclusions in the Barika Brand Trust Centre to block content that doesn't align with brand values
- Whitelist brands you already trust or admire
- Blacklist competitors to prevent accidental promotion
- Set frequency caps to prevent offer fatigue
- Periodically review matched offers for quality
- Monitor customer feedback and engagement patterns
- Report problematic offers promptly
- Barika's Trust & Safety gates filter most issues automatically
Strategic Filtering Tools
Barika provides multiple tools to control what appears in your messages. Use them strategically rather than reactively.
Category exclusions let you block entire categories that don't fit your brand. If you're a health-focused brand, you might exclude alcohol or gambling-related offers entirely. If you're a premium brand, you might exclude discount or clearance-focused categories. Think about what your audience expects from you and what would feel jarring or inappropriate.
Whitelisting preferred brands allows you to prioritise partnerships with brands you already trust. If you have existing relationships with complementary brands, or there are brands you admire and would be proud to feature, add them to your whitelist. These partnerships often perform best because of natural brand alignment.
Blacklisting competitors is usually non-negotiable. You don't want your customer communications accidentally promoting your competition. Identify your direct competitors and add them to your blacklist immediately.
Frequency caps protect the customer experience. Even great offers become annoying when they appear too often. Set sensible limits to ensure offers enhance rather than overwhelm your messages.
Ongoing Quality Assurance
Filtering isn't set-and-forget. Stay engaged with what's appearing in your messages.
Review matched offers periodically. Spot-check what's being placed to ensure it meets your standards. You don't need to review everything, but regular sampling catches drift before it becomes a problem.
Monitor customer feedback. Are customers engaging with offers or ignoring them? Are you receiving complaints? The data tells you whether your filtering is working or needs adjustment.
Report issues promptly. If something appears that shouldn't have, flag it for review. This improves the system for everyone and protects your audience.
Trust the system. Barika's Trust & Safety gates automatically filter problematic content before it ever reaches your settings. Your filters are an additional layer of control, not your only line of defence.
