Frequently Asked Questions

Verification time varies based on your signup method. Shopify merchants benefit from streamlined verification since Shopify has already vetted your business - this is typically instant after completing self-attestation. Direct sign-ups go through a more thorough process including email verification, business documentation review, and compliance checks, which typically takes 1-3 business days.

Simple answer, NO.

Barika users joining Barika via one of our third-party integrations, you will need to following a very basic step by step process to install and connect your third party account with Barika. For Shopify merchants, you simply paste a code snippet into your email templates using our guided setup. For direct integrations via API, some technical knowledge is helpful, but our documentation and support team can guide you through the process.

FAQs → Quick answers to common questions

Troubleshooting → Solutions for common issues

Contact Support → Reach our team directly

Yes, but it depends on the status of your offer. If your offer is in the live pool then you can't edit it as it it may be actively being matched to transactional messages. However, if your offer is 'active' but not in the live pool, you can edit it. owever, significant changes may trigger a re-review by our Trust & Safety system. Minor updates like adjusting your destination URL typically don't require re-approval. You can also pause or stop offers at any time.

Offers are typically not rejected, but are put on the 'needs review' status. This can be for several reasons: prohibited content (profanity, hate speech, false health claims), misleading information, broken destination URLs, or content that doesn't meet our brand safety standards. Check the rejection reason in your Campaign Manager and update your offer accordingly. If you believe the rejection was in error, contact our support team.

Your offers are funded by your auto-topped yp wallets. All offer partners must have wallet auto top-up enabled to create offers.

FAQs → Quick answers to common questions

Troubleshooting → Solutions for common issues

Contact Support → Reach our team directly

Partnership revenue is calculated based on the reach you deliver. Payments are processed according to your payment schedule (typically monthly). You can view your earnings, pending payments, and payment history in the Revenue Centre. Ensure your payment details are up to date in Brand Settings.

We accept major credit and debit cards (Visa, Mastercard, American Express) for wallet top-ups. For Host Partner payouts, we support bank transfers to your designated account. Contact support if you need alternative payment arrangements.

Barika charges a platform fee as a percentage of partnership revenue earned by Host Partners. This fee is automatically deducted when revenue is calculated, so the amount shown in your Revenue Centre is your net earnings after the platform fee.

If a payment fails, the system will automatically retry up to 3 times. After each failure, you'll receive an email and in-app notification explaining the issue (e.g., insufficient funds, expired card, bank declined). After 3 consecutive failures, auto top-up is temporarily paused to protect you from repeated failed charges. To resume, simply update your payment method in the Spend Centre or add a new card, and auto top-up will resume automatically.

No, auto top-up is a mandatory feature for all Offer Partners. This ensures your campaigns never pause unexpectedly due to insufficient funds, protecting both your brand relationships and the Host Partners who display your offers. However, you have full control over your spending through monthly and daily caps - you can set these limits to control exactly how much can be charged automatically.

When configuring auto top-up in the Spend Centre, you'll set a monthly spending cap (required, between £100 and £10,000). This limits the total amount that can be automatically charged to your card each month. You can also set an optional daily cap for more granular control. Choose from preset configurations (Starter, Growth, Scale) or create a custom setup. Your procurement and finance teams can be confident knowing spending is capped at your chosen limit.

Charges from Barika will appear on your card statement as 'BARIKA' or 'BARIKA.AI'. Each auto top-up transaction is recorded in your Spend Centre with full details including the date, amount, and your new wallet balance. You can view your complete transaction history at any time for reconciliation with your card statements.

TLS 1.3 in transit · AES-256 at rest · Bearer token / mTLS API authentication · scrypt-hashed API keys · data minimisation by design. For enterprise partnerships at the scale of hosting brand, Barika commits to SOC 2 Type II audit and third-party penetration testing before go-live, with results shared with hosting brand's security and compliance team. A formal DPA is executed as part of the commercial agreement.

For New B2C: a dedicated site-to-site IPsec VPN tunnel (all traffic stays off the public internet) with mutual TLS (mTLS) operating at the application layer within it — two independent security layers. The VPN is configured jointly by Barika engineering and hosting brand's IT/infosec team during the technical integration phase.

Barika currently runs on AWS infrastructure. For this partnership, Barika commits to working jointly with hosting brand's legal and compliance team to address any data residency obligations under applicable local data protection legislation — including restricting data processing to approved jurisdictions where required. The specific structure is agreed during technical and legal due diligence.